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Refund Policy

Last updated: 20.11.2025

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At Style Hard, we want you to love every piece you purchase. If something isn’t quite right, we’re here to help.

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1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • Items must be returned within 30 days of delivery.

  • Items must be unused, unwashed, and in their original condition.

  • Items must include all original tags and packaging.

  • Proof of purchase (order confirmation or receipt) is required.

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Non-returnable items

For hygiene and safety reasons, we do not accept returns on:

  • Intimates or underwear

  • Swimwear

  • Accessories (earrings, body jewelry, etc.)

  • Final sale/clearance items

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2. Refunds

Once your return is received and inspected, we will notify you via email.

  • Approved returns will be refunded to your original payment method.

  • Refunds may take 5–10 business days to appear in your account, depending on your bank or payment provider.

  • Shipping fees are non-refundable.

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3. Exchanges

We currently offer exchanges for:

  • Size changes

  • Same product in a different colour (if available)

If the item you want is unavailable, we will process a refund instead.

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4. Faulty or Incorrect Items

If you received:

  • A damaged or faulty product, or

  • The wrong item

Please contact us within 7 days of receiving your order. Include photos and your order number, and we’ll organise a replacement or a full refund.

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5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.

  • We recommend using a trackable shipping method. Style Hard is not responsible for lost return parcels.

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6. How to Initiate a Return

To start a return or exchange, please contact our support team:

📩 Email: support@stylehard.com
Include your order number and details about the item you wish to return.

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